SHIPPING QUESTIONS
All orders take 1-2 business days to be processed after being placed. For orders within the US, shipping normally takes 3-7 business days. This timeline may vary for a “Made-To-Order” piece. Shipping times for international orders vary depending on your destination and preferred duties and taxes payment method. As soon as your order ships, you can track it through your shipping confirmation email.
All Forever AU items are shipped from Las Vegas, NV
In stock- Your piece is house and ready to ship out! Shipping timeline is usually within 2 days from the date ordered.
Made-to- order- Once your order is placed, we need to handcraft the piece specially for you. This can take a bit more time for your order to be processed. Please allow up to 5 days for your order to be made (we pinky promise to try and make it as quick as possible.)
RETURN and Exchanges
We're only happy if you're happy.
If for any reason, you're less than thrilled with your purchase, we'll be happy to offer a no-questions refund on any US purchase for up to 30 days after your item was received (so long as it's in original condition, of course).
Please insure returned item(s) come with original packaging (box and pouch included)
Sales of engraved pieces are final at this time.
All made-to-order pieces are final at this time.
We'll make it as easy and painless as possible – including free shipping. Just email us at return@myforeverau.com, let us know the pieces you want to return, and you will get your shipping label.
Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. Forever AU will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable.
Should the returned item not meet the above return guidelines, Forever AU has the right to deny a return and have the item re-shipped to customers.
Orders are eligible for exchange or store credit for up to 30 days after the receipt of product. Forever AU provides free exchanges within the continental US only. A pre-paid, pre-addressed return shipping label will be provided upon request via email to any qualifying order. To initiate an exchange, please email exchange@myforeverau.com and include your order number in your request.
U.S. + Canada - Free
Other International Countries - Rates may vary depending on the country.
From the day your package arrives back to our warehouse, it can take 5-13 business days for your return to be processed. Once processed, we will send you a confirmation notice of your return.
Care and Materials
Sterling Silver and Gold Vermeil - When not wearing your jewelry, be sure to place your jewelry inside the pouch it came in. This will help prevent any scratches and maintain the color of vermeil and silver pieces. Be sure to avoid contact with perfumes, hairsprays, lotions, and prolonged time in water when dealing with vermeil (she’s a bit sensitive).
14k Gold - A little TLC is always needed (yes, even with gold). To keep the beauty and shine for as long as possible you can use warm water and scrub (lightly) with a soft toothbrush to make your piece vibrant again. Another option is to use the small polishing cloth that came with your order to buff your 14K jewelry.
Just a little tidbit- Jewelry should be the last thing you put on in the morning and the first thing you take off when you get home.
All jewelry is made (with love of course) in Las Vegas, NV.
We’ve got your back! We offer a 1 year warranty on our jewelry products. Just contact us and we’ll have you covered. We work hard to give you the best handcrafted pieces, we work with ethically sourced products ranging from our metals to the stones we use hence, our 1-year warranty. This also means that the warranty does not cover lost/stolen items, scratches that come with normal wear and tear ( like a broken chain or bent ring), improper usage or storage of your piece, and any modifications done by a third party outside of Forever AU. Some repairs may inquire a small fee/charge based on the work needing to be performed.
The average size for a womens ring in the US is a size 7. That being said we know you all come in many different beautiful shapes and sizes so here a few tricks to figuring out the right ring size!
• If it's a gift, look for a ring they wear and measure the internal diameter. Then cross reference to the sizing chart here.
• Measure the diameter of your finger. Follow our how to steps here.
• If it's a gift to yourself, you can purchase one of our Ring Sizers here to find your perfect match!
Didn't find what you were looking for? Feel free to contact us at any time!
Email us: care@myforeverau.com
